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Awards and Recognition

BearCom has received a number of awards and accolades since 1981 for innovation, customer service, and industry leadership.

Motorola's Pinnacle of Customer Excellence Award
BearCom was the recipient of Motorola's 2006 and 2008 Pinnacle of Customer Excellence awards. One of Motorola's most prestigious honors, the award is given to only one channel partner each year. The winner is the partner that best demonstrates its dedication to going above and beyond the expectations of customer advocacy and applying the best customer processes and practices in the industry.

Some of the specific areas that Motorola analyzes during the selection process for the Pinnacle of Customer Excellence award include customer care and loyalty, customer retention strategies, formalized customer procedures/practices/warranties, dedicated communications conduits to and from customers, regular surveys and customer perception captures, and formal customer referral programs.

It is Motorola's belief that the customer always comes first, and the Pinnacle of Customer Excellence award is the company's way of recognizing those channel partners that embody the same belief. Many dealers apply for this award and usually comment that even if they do not win, they benefit from the application and auditing procedures, which are designed to improve their individual business performance.

BearCom was one of more than 850 Motorola dealers across the nation that were eligible to compete for the award in 2006 and 2008. The finalists were reviewed by a team of independent consultants before the winner was selected. The award was presented to BearCom in late March at the International Wireless Communications Expo (IWCE) in Las Vegas, Nevada.

Read the news releases about the 2006 and 2008 awards or click the video link below.